Privacy policy

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
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• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
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• “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
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Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you. These include:

Name

Mailing address

E-mail address

Phone (or mobile) number

Date of birth or age

Driver’s license number

Credit/debit card number

If selected, PayPal, Apple Pay, Google Pay, and/or Amazon Pay account information

Purchase/return/exchange information

Your mobile device information (e.g., device model, operating system version, device date and time, unique device identifiers, mobile network information)

How you use our sites and mobile applications, search terms, pages you visit on our mobile applications and application performance, as discussed further below

Geo-location

Social media information (e.g., ID, profile picture, gender, age range, friends’ IDs)

If you choose not to provide information, we may not be able to provide you with requested products, services or information.

Information from Other Sources

We collect data that is publicly available. For example, information you submit in a public forum (e.g., a blog, chat room, or social network) can be read, collected or used by us and others, and could be used to personalize your experience. You are responsible for the information you choose to submit in these instances.

We also obtain information provided by third parties. For instance, we may obtain demographic and other information from companies that can enhance our existing customer information to improve the accuracy and add to the information we have about our customers (e.g., adding address information).

This improves our ability to contact you and increases the relevance of our marketing by providing better product recommendations or special offers that may interest you.

Additional information may be collected when connecting with The Lost Bros on social media, interacting with The Lost Bros in person, and when registering for and attending events.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW WE USE YOUR PERSONAL INFORMATION

We use the Order Information that we collect generally to fulfill any orders placed through the Site. Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). Device Information is also used to create targeted and relevant advertising and retargeting campaigns (for example, by generating display ad campaigns that are optimized for your specific device).

Examples of how we use the information we collect include:

Product & Service Fulfillment

Fulfill and manage purchases, orders, payments, and returns/exchanges

Respond to requests for information about our products and services on our websites or mobile applications, or to otherwise serve you

Connect with you regarding customer service via email, phone, or on social media or internet chat platforms

Provide services such as a shopping list

Manage subscription services, including order management, billing, improving reorder experiences, communicate with you about your subscription, and offer other products and services that may be of interest to you

Fulfill benefits associated with use of our services

Administer sweepstakes and contests

Conduct a transaction where we collect information required by law (for example, age-restricted purchases)

Allow you to, using the Site and mobile applications: sign up for coupons, search for products and check availability, check prices, provide product ratings and reviews, track your orders, update information, etc.

Our Purposes (including but not limited to marketing)

Deliver coupons, mobile coupons, newsletters, e-mails, mobile messages, and social media notifications

Provide interactive features of the Site or mobile applications, such as product reviews, send marketing communications and other information regarding products, services and promotions

Administer promotions, surveys, and focus groups

Operations

Improve the effectiveness of the Site, mobile experience, products, services, and marketing efforts

Conduct research and analysis, including focus groups and surveys

Perform other business activities as needed, or as described elsewhere in this policy

Prevention of Fraud & Other Harm

Prevent fraudulent transactions, monitor against theft and otherwise protect our customers and our business (e.g., product recalls)

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.

For example, we use Shopify (and a variety of Shopify Apps) to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

Support Services

In addition to the examples above, we may also share the information we collect with companies that provide support services to us (such as printers, e-mail providers, mobile marketing services, analytics providers, web hosting providers, event registration platforms, call center/chat providers, sweepstakes vendors, payment processors, coupon delivery vendors, data enhancement services, fraud prevention providers or shipping services providers, including product vendors) or that help us market our products and services. These companies may need information about you in order to perform their functions.

Sharing With Other Companies (for marketing)

We may share your personal information with other companies, or organizations which are not part of The Lost Bros. These companies and organizations may use the information we share to provide special offers and opportunities to you.

Legal Requirements

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Sharing Non-Identifiable or Aggregate Information with Third Parties

We may share non-identifiable or aggregate information with third parties for lawful purposes.

Business Transfers

In connection with the sale or transfer of some or all of our business assets, we may transfer the corresponding information regarding our guests. We also may retain a copy of that guest information.

Elsewhere at Your Discretion

At your direction or request, or when you otherwise consent, we may share your information.

SOCIAL MEDIA

If you contact Skelepathic Design Co. on one of our social media platforms, request customer service via social media, or otherwise direct us to communicate with you via social media, we may contact you via direct message or use other social media tools to interact with you. In these instances, your interactions with us are governed by this privacy policy as well as the privacy policy of the social media platform you use.

Social Media Widgets

Our sites and mobile applications include social media features, such as the Facebook Like button and Instagram widgets. These features may collect information about you such as your IP address and which page you’re visiting on our site. They may set a cookie or employ other tracking technologies to accomplish this. Social media features and widgets may be hosted by a third party. Your interactions with those features are governed by the privacy policies of the companies that provide them.

Social Media Ads

We may display targeted ads to you through social media platforms. These ads are sent to groups of people who share traits such as likely commercial interests and demographics. For example, we may target guests who have expressed an interest in a particular movie or character. See the policies of each social media platform for additional information about these types of ads.

BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK & INSTAGRAM - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

EMAIL COMMUNICATIONS

Skelepathic Design Co. does not currently use any third party email vendors.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

EUROPEAN UNION RESIDENTS: YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

HOW TO ACCESS & UPDATE YOUR PERSONAL INFORMATION

In order to keep your personal information accurate and complete, you can access or update some of it in the following ways:

-If you have created an account at checkout, you can log in to review and update your account information, including contact, billing, and shipping information.

-Email dwoodall@skelepathicdesign.com with your current contact information and the personal information you would like to access. We will provide you the personal information requested if reasonably available, or will describe the types of personal information we typically collect.